Return & Refund Policy

At Apna Toy, customer satisfaction is our top priority. We aim to provide high-quality toys and a smooth shopping experience for every customer. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

Customers may request a return or exchange if:

• The product received is damaged or defective.
• The wrong product was delivered.
• The item is missing parts or accessories.
• The request is made within the eligible return period.

To qualify for a return:

• The product must be unused and in original condition.
• Original packaging, tags, manuals, and accessories must be included.
• Proof of purchase or order confirmation is required.

2. Return Request Period

• Return or exchange requests must be submitted within 7 days of receiving the order.
• Requests submitted after the return period may not be accepted.

3. Non-Returnable Items

The following items are generally not eligible for return or exchange:

• Used or damaged products caused by customer misuse
• Products without original packaging
• Clearance or discounted sale items
• Customized or special-order products
• Products damaged after delivery due to improper handling

4. Refund Process

Once your returned item is received and inspected:

• Approved refunds will be processed within 7–14 business days.
• Refunds may be issued through the original payment method or store credit.
• Cash on Delivery (COD) orders may be refunded through bank transfer or store voucher.

Apna Toy reserves the right to reject refund requests that do not meet policy conditions.

5. Exchange Policy

Customers may request an exchange for:

• Incorrect products
• Damaged items
• Manufacturing defects
• Size or variant issues (if applicable)

Exchange requests are subject to product availability.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

• Contact our support team immediately.
• Share clear photos of the product and packaging.
• Our team will review the issue and provide assistance as quickly as possible.

7. Return Shipping

• Customers may be responsible for return shipping charges unless the mistake was caused by Apna Toy.
• We recommend using a trackable courier service for returns.
• Apna Toy is not responsible for lost return parcels.

8. Order Cancellation

• Orders may be canceled before shipment.
• Once an order has been dispatched, cancellation requests may not be accepted.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Website: www.apnatoy.com Email: support@apnatoy.com

Thank you for shopping with Apna Toy — your trusted destination for fun, learning, and happiness for kids across Pakistan.